We’ve compiled answers to some of our most frequently asked questions. Maybe you’ll find what you need right here.
Find answers to questions regarding custom orders, fabric choices, custom sizes, custom ordering & policies.
Q: Can I place an order by phone?
A: Yes, please call (607) – 237 – 1964 during our business hours.
Q: How do I place an order?
A: Order via online, phone or Mail Order Form.
Q: What forms of payment do you accept?
A: We accept Visa, MasterCard, Discover, Anex, USPS money orders, local checks or Cash (for in person purchases).
Q: Do you sell on Etsy or other platforms?
A: We do not sell on Etsy, we sell exclusively on our own website. This enables us to keep our products and services affordable. Etsy and other platform fees usually drive up costs.
Q: How is my order shipped?
A: We ship orders via the U.S. Postal Service. All orders are shipped with insurance & tracking confirmation.
Q: When will my order be shipped?
A: Most custom order items ship within 2-4 weeks. Custom Bedskirt’s shIp in 4-6 weeks. In-stock ready to ship orders/items ship within 2-3 business days.
Q: Can I have my order shipped to another address?
A: Yes
Q: How do I know my order has shipped?
A: You will receive an email confirmation once order has shipped.
Q: Can I cancel my order?
A: Yes, orders MUST be cancelled by 10:00 PM EST on the same day you placed your order. Orders cancelled after this time will incurr a 25% cancellation fee.
Q: Can I return my custom order item(s)?
A: Custom Order item(s) are not returnable nor refundable. Should an issue arise with your custom order you must phone us immediately upon receiving. We will be happy to assist you in resolving any order issues you may have.
Q: Can I send my own fabric for my order?
A: Yes, visit our Labor Only Sewing page for more info.
Q: Do we have a catalog?
A: No, all our items are handmade & inventory changes quickly.
Q: What are shipping charges/prices?
A: Our shipping prices is based on order totals once items are added to the cart.
Q: What is Sew Creative Sewing’s contact info?
A: Our contact info is listed contact page.
Q: Do you offer ready to ship curtains?
A: No we do not, all curtains are custom made to order only.
Q: Do I need to measure for my custom order items?
A: We highly recommend customers measure to ensure proper sizing & fitting.
Q: I need another size you don’t list?
A: We are always happy to make any item to your specific size, color and print. Please contact us with your details.
Q: Do you charge sales tax?
A: 8.00% Sales Tax applies to New York State Residents ONLY.
Q: Do you offer fabric samples?
A: No we do not
Q: Do you ship outside the USA?
A: No, d/t issues with customs & fraud we no longer ship internationally.
Q: Do you offer chair reupholstering?
A: Yes, this service is available for our local customers only. As we need the chair in our shop to do the work.
Q: Do you offer alteration services?
A: Yes, our alteration services options & pricing are listed on our alteration’s page.
Q: Where are your items made/produced?
A: All of our items are made here in the USA. We do not mass produce or import any of our items that we sell.
Q: Do we offer FREE shipping?
A: Yes, on orders of $49.99 and more. Automatically calculates in your shopping cart.